Manager
Company: Smartstream Limited
Role summary
Manager is a full-time role at Smartstream Limited in Mumbai, Maharashtra, India (remote). Posted 2026-08-20. Experience level: 10+.
- Job title
- Manager
- Company
- Smartstream Limited
- Location
- Mumbai, Maharashtra, India
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 10+
- Date posted
- 2026-08-20
Smartstream Limited is looking for a seasoned leader to manage operations in a fully remote capacity, offering the perfect blend of autonomy and high-level responsibility. It is a fantastic opportunity for an experienced professional to shape team strategies while enjoying a flexible work environment that respects your time and expertise.
Job description
Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables
Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
Manage the BAU to meet the agreed contractual service levels
Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met.
Effective manage the client communication and escalation management
Job Responsibilities Typical Work Activities include:
Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
Review the team performance and tweak the targets and work with the team leads to achieve them
Understand the SLA requirements and prepare a plan of action for remediation
Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation.
Prioritising work to ensure all SLA’s are adhered too.
Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
Work with multiple teams to provide ideas and input into improving the Smartstream solution.
Responsible for Team performance and should be able to manage minimum of 10+ members.
Team management with providing comprehensive feedback to develop the individuals and the team
Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing
Interview and recruit smart talent and effective management
Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
Minimum 5+ years of experience in managing reconciliation process
Sound knowledge of Investment Banking products predominantly Derivatives
Detail understanding in Trade Lifecycle
Understanding of Service Level Agreements (SLA) and management
Understanding the process of establishing RACI
Excellent knowledge of MS office applications
Analytic problem solving skills
Good numeracy skills.
Need to have a ‘can do’ attitude to resolve complex issues
Comfortable in a fast moving environment with multiple customers and tasks.
Works well in a busy environment and takes full ownership.
Should be a go-getter
Hardworking and flexible with times (Currently no shifts)
Willing to travel if required
Desirable Skills Excellent communication skills both written and verbal
Excellent presentation skills
Project management skills will be an advantage
UAT management and product deployment
Effective prioritisation
Ability to build good relationships with stake holders
Focus on Delivery and Customer Service
Team worker
Calm, methodical approach to problem solving
Need to have a ‘can do’ attitude to solve complex issues
Comfortable in a fast moving environment with multiple customers and tasks.
Works well in a busy environment and takes full ownership.
Should be a go-getter
Hardworking and flexible with times (Currently no shifts)
Willing to travel if required
Qualifications Graduate/Post Graduate in any faculty related to Banking and Financial Services
Equality Statement SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.