Guest Ambassador
Company: Starbird Chicken
Role summary
Guest Ambassador is a full-time role at Starbird Chicken in Campbell, California, United States (on-site). Posted 2026-10-10. Salary: USD 20–21 per hour. Experience level: 0-2. No degree required.
- Job title
- Guest Ambassador
- Company
- Starbird Chicken
- Location
- Campbell, California, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Salary
- USD 20–21 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-10
Here's a fantastic opportunity to join Starbird Chicken as a Guest Ambassador! It's a full-time role with a great starting pay of $20-$21 per hour, and you don't need a college degree to apply. You'll be the welcoming face of the company, creating a positive experience for every guest.
Job description
Description
Who We Are:
At Starbird Chicken, we’re redefining what fast casual food can be — serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavors, genuine hospitality, innovation, and doing right by our people and guests. We are a united team: we are fast-thinking, fast-moving, and hard-working, and at the end of each day, we celebrate our wins together!
Your Role:
The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested.
This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.
Who You Are:
Warm & Guest-Focused - you genuinely enjoy people and create memorable guest experiences through authentic hospitality and positive energy
Energetic & Positive - you bring enthusiasm to every shift and maintain a welcoming, upbeat attitude — even during busy rush periods.
Proactive & Attentive - you notice the little things before others do, anticipate guest needs, and take initiative without being asked
Professional & Composed - you stay calm under pressure, communicate respectfully, and handle guest concerns with maturity and confidence.
Team-Oriented - you thrive in collaborative environments, support your teammates willingly, and contribute to a strong, inclusive culture.
Growth-Minded - you welcome coaching and feedback, continuously look for ways to improve, and are excited about future leadership opportunities.
Reliable & Accountable - you show up consistently, take pride in your work, and can be counted on to uphold Starbird’s standards every shift.
What You’ll Do:
Guest Interaction & Hospitality
Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact
Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences
Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience
Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery
Thank every guest for coming to Starbird and offer a memorable goodbye
Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask
Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines
Escalate unresolved guest issues to the Supervisor or General Manager as appropriate
Maintain a positive, hospitable demeanor at all times, including during high-volume periods
Dining Room & Facility Maintenance
Monitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift, picking optimal times to clean while guests are not present
Clear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standard
Inspect and clean restrooms on a regular schedule throughout the shift; restock supplies (paper products, soap) proactively
Sweep and spot-clean floors in the dining room and lobby as needed, and away from guests
Ensure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintained
Report any maintenance issues, equipment malfunctions, or safety hazards to management immediately
Cash Handling & Operational Support
Assist guests at the register as needed; process transactions accurately and provide correct change
Follow all cash handling procedures in accordance with Starbird policy
Support team members across back-of-house functions following food service safety protocols during peak periods as directed by the Shift Leader
Participate in opening and closing duties as assigned
Complete side work and daily cleaning checklists to standard before the end of each shift
Team & Culture
Represent Starbird’s brand values and hospitality standards in every guest and team interaction
Participate actively in training programs, team meetings, and coaching sessions
Accept and apply feedback from managers and team leads with a growth mindset
Support a positive, inclusive, and high-energy team environment
*The listed duties are representative of the work performed in this role. Other duties may be assigned as needed.
Requirements
What You’ll Need:
Minimum age: 16 years or older
Demonstrated ability to engage warmly and professionally with the public in a fast-paced environment
Strong verbal communication skills in English; ability to listen actively and respond clearly
Reliable attendance and punctuality; ability to adhere to a consistent schedule
Availability for morning and evening shifts; weekend availability is required
Ability to work effectively as part of a team and independently with minimal supervision
Basic math skills and the ability to handle cash accurately
Prior experience in a guest-facing hospitality, retail, or food service role
Familiarity with POS systems or cash register operation
Food Handler's Card: Required by California law within 30 days of hire. Starbird covers the cost and pays your regular wage while you complete it.
Physical Requirements
The physical demands described here are representative of those