Claim Specialist - Property Field Inspection

Role summary

Claim Specialist - Property Field Inspection is a full-time role at State Farm in Bloomfield Township, Michigan, United States (remote). Posted 2026-10-14. Experience level: 2-5.

Job title

Claim Specialist - Property Field Inspection

Company

State Farm

Location

Bloomfield Township, Michigan, United States

Work arrangement

remote

Employment type

full-time

Category

Software Engineering

Experience level

2-5

Date posted

2026-10-14

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor , with technology that strengthens human connections and enhances the customer experience . As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success.

We're moving with urgency to become a Next Gen Good Neighbor , with technology that strengthens human connections and enhances the customer experience .

As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Responsibilities

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

Conduct on-site inspections and assessments of property damages for both residential and commercial claims

Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently

May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process

Investigate and adjust both personal and commercial property claims with exposures up to $500,000

Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations

Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Bloomfield, MI. Competitive candidates should reside within one of the listed zip codes and will service this same territory:

48025 48034 48076 48301 48302 48304 48323 48324 48009 48017 48033 48035 48067 48069 48070 48071 48072 48073 48075 48083 48084 48085 48088 48098 48152 48154 48167 48219 48223 48227 48237 48240 48306 48307 48309 48320 48322 48326 48327 48328 48329 48331 48334 48335 48336 48340 48341 48342 48346 48348 48350 48356 48359 48360 48363 48375 48377 48382 48383 48386 48390.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate:

Ability to investigate problems, evaluate information, and make well-supported decisions

Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations

Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations

Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently

Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus

Detail-oriented with strong organizational and analytical skills

Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely

Physical agility to allow for : walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder; ability to utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights and pitches for inspection of both residential and commercial structures; ability to crawl in tight spaces to gather information needed during the adjustment of a claim.

May be required to complete Rope and Harness Safety Training

A valid driver's license is required

Preferred:

Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or a similar discipline

Customer service experience (e.g., assisting customers, handling inquiries/concerns professionally, communicating clearly and empathetically), demonstrating transferable skills that support client interactions in a Claims environment

Understanding of property insurance concepts, including coverage fundamentals and general claim handling practices

Baseline knowledge of residential and commercial building construction and building components/materials

Familiarity with water mitiga