CalAIM Case Manager
Company: Stepping up Santa Cruz
Role summary
CalAIM Case Manager is a role at Stepping up Santa Cruz in Santa Cruz County, California, United States (on-site). Posted 2026-09-06. Experience level: 2-5.
- Job title
- CalAIM Case Manager
- Company
- Stepping up Santa Cruz
- Location
- Santa Cruz County, California, United States
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 2-5
- Date posted
- 2026-09-06
Looking for a fulfilling role where you can truly make a difference in people's lives? Stepping Up Santa Cruz is seeking a dedicated Case Manager to help individuals navigate critical health and social services. This full-time position offers a chance to provide direct support and guidance, contributing to positive outcomes within the community.
Job description
CalAIM Case Manager
Santa Cruz, California
About the Organization
Stepping Up Santa Cruz is a non-profit organization dedicated to supporting individuals with complex needs including mental health, substance use, developmental disabilities, medical vulnerability, and homelessness. We go beyond simply providing services; we empower individuals to reach their full potential by offering high-quality, individualized advocacy. We firmly believe in tailoring our support to each person's unique needs and circumstances. Our passionate team builds a rapport to connect individuals with essential resources which they self-identify, ensuring they have everything they need to thrive. We believe the staff’s loyalty is earned through giving them the tools to be successful and fulfilled and to reward their hard work through great pay and benefits.
About the Position
You'll play a pivotal role as a CalAIM Case Manager, providing comprehensive care coordination and support to clients enrolled in CalAIM’s ECM (Enhanced Care Management) and CS (Community Supports) programs. This dynamic role demands initiative, dedication, and a genuine desire to make a positive impact on people's lives. Prepare to work in a diverse environment, combining the satisfaction of office work with the direct engagement of community outreach.
Responsibilities
Maintain a manageable caseload to build strong relationships with clients and provide high quality care.
Work collaboratively and independently within a case management team. Provide constructive feedback and celebrate success.
Assist in the development and planning of processes for the four goals of taking care of clients, taking care of staff, financial sustainability, and high integrity/professional service delivery.
Receive, assess, and incorporate feedback to personally and professionally grow.
Contributes to a positive and collaborative team environment, both in the office and during outreach activities, fostering inclusivity and respect for diverse experiences.
Attend mandatory training on-site, online, and off-site at partner agencies for professional development to provide the highest level of service.
Ensure all case planning, program referrals, and daily case notes meet required standards in order to best serve members.
Conduct in-depth needs assessments and develop personalized care plans in collaboration with clients, ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
Coordinate care with various providers (doctors, therapists, social workers) through in-person consultations and remote communication, prioritizing culturally competent and client-centered approaches.
Conduct home visits to build rapport with clients, assess their living environment, and provide direct support to ensure safety and stability.
Engage in community outreach, connecting with individuals in need through street outreach, program visits, and community events, utilizing the program outreach van and shower trailer.
Advocate for client needs, ensuring they receive appropriate, individualized, and Trauma-Informed care regardless of location or service they are receiving.
Monitor client progress and adapt care plans as needed based on client interactions, feedback, and observations, in alignment with best practices for care management and eligibility for billing.
Document all client interactions and services accurately and daily, ensuring authorizations, case notes, care plans, and assessments meet required standards for billing and quality service delivery.
Using rapport, respect, and clear expectations and boundaries, de-escalate potentially volatile situations using effective communication techniques and understanding the impact of trauma and past experiences.
Drive and manage van and shower trailer when doing outreach with other staff.
Other duties as assigned.
Minimum Qualifications
Current California Driver’s License and proof of auto insurance
Eligible to work in the US.
Must be 18 years of age or older.
Bachelor's degree in social work, public health, or a related field or equivalent experience.
One year of experience case managing individuals with complex needs.
Reliable transportation and ability to transport members occasionally.
Must pass a relevant criminal background check as a Medi-Cal provider and a driver background check upon provisional offer of employment and maintain eligibility.
Desired Skills
Demonstrated understanding and application of Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
Strong client skills, including assessment, planning, and intervention.
Excellent communication and interpersonal skills to connect with clients and staff from diverse backgrounds.
Lived Experience a plus.
Ability to work independently and collaboratively in both office and community settings.
Strong organizational and time management skills to juggle various responsibilities and adapt to dynamic situations.
Proficiency in Microsoft Office Suite and willingness to learn other relevant software.
Strong work ethic, self-motivation, and a genuine desire to help others.
Ability to lift up to 35 lbs. occasionally.
Bilingual (Spanish of Mixteco preferred) is a plus with hourly bonus.
Ability to drive a van and trailer is a plus.
Compensation and Benefits
Hourly rate of $37.50 per hour with potential for performance-based pay increase after 6 months.
36-hour work week, to support a healthy work-life balance.
Generous Paid Time Off (PTO) of three (3) weeks per year for relaxation and recharge, and Sick Leave of five (5) days per year.
Comprehensive benefits package, including no-cost health coverage with optional dental and vision coverage.
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