customer care specialist
Company: Sutherland
Role summary
customer care specialist is a role at Sutherland in Cairo, Cairo, Egypt (on-site). Posted 2026-09-10. Experience level: 0-2. No degree required.
- Job title
- customer care specialist
- Company
- Sutherland
- Location
- Cairo, Cairo, Egypt
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-10
Looking for a customer care role where you can jump right in without a degree? This full-time position offers great on-the-job training and a chance to build valuable customer service skills. It's a fantastic opportunity to start a new career path and grow within a supportive company.
Job description
Company Description
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
Job Responsibilities:
Job Description
Provide first-line technical support to customers via phone.
Troubleshoot and resolve hardware and software issues
Guide users through troubleshooting steps
Analyze technical problems and ensure timely resolution
Document incidents, troubleshooting steps, and resolutions in support systems
Escalate complex issues when required
Collaborate with internal teams to improve support processes and knowledge bases
Maintain a high level of customer satisfaction
Qualifications
English level: B2 / C1
Graduates and dropouts are welcome to apply
Good communication and problem-solving skills
Basic technical troubleshooting knowledge
Flexibility to work rotational shifts
Customer-focused mindset
Ability to work effectively in a fast-paced environment
Location: New Cairo
Work Model: On-site
Compensation: EGP 15500 - EGP 21900 - monthly