Customer service representatives
Company: Sutherland
Role summary
Customer service representatives is a role at Sutherland in New Cairo City, Cairo, Egypt (on-site). Posted 2026-09-07. Experience level: 0-2. No degree required.
- Job title
- Customer service representatives
- Company
- Sutherland
- Location
- New Cairo City, Cairo, Egypt
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-07
Sutherland is looking for friendly and reliable people to join their customer service team! This is a fantastic opportunity to get started in a rewarding career without needing a college degree, offering full-time hours and a great starting point for your professional journey.
Job description
Description de l'entreprise
French Customer Service Representative
Cairo, Egypt | Full-Time
About Sutherland
At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.
Description du poste
We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.
Key Responsibilities
Handle inbound customer inquiries via phone, providing prompt and empathetic support.
Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.
Ensure every customer interaction reflects professionalism, active listening, and brand value.
Collaborate with internal support teams to continuously improve service delivery.
Qualifications
Language Proficiency: Fluent French (C1/B2) paired with strong conversational English.
Background: Open to fresh graduates, experienced candidates, and college dropouts.
Skills: Excellent communication, active listening, and structured problem-solving abilities.
Mindset: Adaptable team player with a positive, growth-oriented attitude.
Availability: Flexibility to work rotational overnight/night shifts.
Informations complémentaires
Competitive salary package plus performance KPIs (guaranteed during the first 3 months).
Fully paid onboarding and continuous product training.
Comprehensive social and private medical insurance.
Door-to-door / central-point company transportation.
Night shift allowance.
Clear paths for internal career advancement.
How to Apply
Send your updated CV or a voice note in French to 01032333143 or 01034442874 .