Customer Complaint Resolution Specialist (Financial Services)

Role summary

Customer Complaint Resolution Specialist (Financial Services) is a contract role at TEKsystems in Sioux Falls, South Dakota, United States (hybrid). Posted 2026-08-15. Salary: USD 25 per hour. Experience level: 2-5.

Job title

Customer Complaint Resolution Specialist (Financial Services)

Company

TEKsystems

Location

Sioux Falls, South Dakota, United States

Work arrangement

hybrid

Employment type

contract

Category

Software Engineering

Salary

USD 25 per hour

Experience level

2-5

Date posted

2026-08-15

Job description

Customer Complaint Resolution Specialist (Financial Services)

Location: Sioux Falls, SD (Hybrid) Schedule: Monday-Friday, 8:00 AM-5:00 PM CST after training Contract Length: 12-month contract with potential for extension and long-term career opportunities About the Opportunity

Join a leading financial services organization recognized for career growth, professional development, and internal advancement opportunities. This role offers the chance to work directly with customers during the complaint resolution process, serving as their dedicated Single Point of Contact (SPOC) from initial outreach through final resolution. This is an excellent opportunity for experienced banking, mortgage, lending, underwriting, quality assurance, research, or sr customer service professionals who enjoy helping customers navigate complex situations while maintaining a high level of professionalism and compliance.

Position Overview

As a Customer Complaint Resolution Specialist, you will manage ongoing complaint cases by serving as the primary customer contact throughout the resolution process. While investigative research and decisioning are handled by dedicated case workers, you will be responsible for communicating with customers, gathering information, providing status updates, and delivering resolution outcomes. Success in this role requires strong communication skills, the ability to de-escalate challenging situations, exceptional organizational abilities, and experience managing multiple cases simultaneously.

Key Responsibilities

Serve as the primary point of contact for customers with active complaint cases.

Make and receive calls to discuss complaint statuses, gather information, and provide updates.

Build rapport with customers while managing sensitive and escalated situations.

Communicate complaint resolution decisions professionally and clearly.

Document customer interactions and case details in a web-based case management system.

Review complaints for regulatory and non-regulatory concerns and classify risks appropriately.

Support customers with inquiries regarding financial products and services.

Perform complex administrative and customer support activities.

Follow established policies, procedures, and compliance requirements.

Collaborate with internal complaint resolution and escalation teams to ensure timely case completion.

Manage multiple cases simultaneously while meeting service level expectations and deadlines.

Required Qualifications

4+ years of customer-facing experience within a financial services environment.

Experience in one or more of the following: Sr Customer Service, Mortgage or Loan Processing, Underwriting, Quality Assurance, Research, Complaint Resolution, Escalations Management

Strong verbal communication and customer de-escalation skills.

Professional written communication skills for email and case documentation.

Experience working within multiple systems and applications simultaneously.

Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.

Strong time management and organizational skills.

Ability to work independently while meeting deadlines and compliance standards.

Work Environment & Hybrid Requirements

This position follows a hybrid work schedule. Candidates must have:

High-speed internet access.

Ability to connect directly via Ethernet cable.

A quiet and private workspace.

A secure location to store company-issued equipment.

Comfort working independently both onsite and remotely.

What Makes This Opportunity Attractive?

Gain experience with one of the nation's most respected financial institutions.

Opportunity to support complex customer interactions that make a meaningful impact.

Exposure to regulatory complaint and escalation processes.

Strong potential for contract extensions based on business needs and performance.

Opportunity to be considered for future permanent openings when available.

Access to a collaborative team environment focused on professional growth and career development.

Apply today if you're ready to leverage your financial services experience in a customer-focused role that offers meaningful career growth and exposure to complex complaint resolution operations.

Job Type & Location This is a Contract to Hire position based out of Sioux Falls, SD.

Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Sioux Falls,SD.

Application Deadline This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technolo