Customer Service Rep. - Automotive Manufacturer

Role summary

Customer Service Rep. - Automotive Manufacturer is a contract role at TEKsystems in Seattle, Washington, United States (on-site). Posted 2026-08-15. Salary: USD 28 per hour. Experience level: 0-2. No degree required.

Job title

Customer Service Rep. - Automotive Manufacturer

Company

TEKsystems

Location

Seattle, Washington, United States

Work arrangement

on-site

Employment type

contract

Category

Customer Service

Salary

USD 28 per hour

Experience level

0-2

Degree required

No

Date posted

2026-08-15

Job description

Customer Service Representative (Roadside Assistance)

📍 Renton, WA (On-Site) 💲 $27.50/hour 🕒 6-Month Contract 📅 Expected Start Date: September 2026 🚚 Industry: Transportation / Customer Support

About the Opportunity

We are seeking customer-focused professionals to join a high-volume roadside assistance team supporting commercial truck drivers across North America. In this role, you will serve as the primary point of contact for drivers experiencing breakdowns, helping coordinate service, troubleshoot issues, and ensure customers receive timely support during critical situations. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about helping customers during stressful situations.

Schedule

Available shifts include:

Sunday - Thursday or Tuesday - Saturday

5:00 AM - 2:00 PM OR 2:00 PM - 11:00 PM

Training

6-8 weeks of paid training

Monday-Friday, 8:00 AM - 5:00 PM

Candidates must be available to attend training during normal business hours before transitioning to their assigned shift

Responsibilities

Handle inbound roadside assistance calls from commercial truck drivers

Manage cases from initial breakdown call through completion and billing

Make outbound follow-up calls to service providers and customers

Determine service needs and dispatch appropriate resources

Use mapping tools to identify vehicle locations and nearby repair facilities

Monitor active cases and provide timely status updates

Document all activity and customer interactions within company systems

Verify payment methods and support service scheduling requests

Coordinate with multiple stakeholders to ensure quick and effective resolutions

What We're Looking For

Required Qualifications

Minimum 1 year of customer service experience

Strong computer skills and ability to navigate multiple systems simultaneously

Excellent multitasking and organizational abilities

Ability to remain calm and professional in high-pressure situations

Strong communication and problem-solving skills

Genuine passion for helping customers

Preferred Qualifications

Call center experience

Dispatching experience

Salesforce experience

Automotive, transportation, or logistics experience

Bilingual in Spanish or French

Ideal Backgrounds

Candidates with experience in the following environments have been especially successful:

Call Centers

Dispatch Operations

AAA or Roadside Assistance

Airlines or Travel Support

Customer Support Centers

Emergency Response Coordination

Work Environment

Large on-site customer support center with 50+ team members

Approximately 35 calls per day

Headset and desk-based call center environment

Unscripted calls requiring critical thinking and problem-solving

Why Consider This Opportunity?

Competitive pay at $27.50/hour

Gain experience with a leading transportation organization

Strong training and onboarding program

Long-term career growth potential

Tuition reimbursement opportunities available for eligible employees after one year of service

Comprehensive benefits package available, including medical, dental, vision, 401(k), disability coverage, and more

If you're someone who enjoys helping people, solving problems, and making a difference during challenging situations, we'd love to hear from you. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health and Dependent Care Spending Accounts (HAS & DCFSA)

Transportation benefits

Employee Assistance Program

Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location This is a Contract position based out of Tukwila, WA.

Pay and Benefits The pay range for this position is $27.50 - $27.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Tukwila,WA.

Application Deadline This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and wil