Customer Experience Coordinator
Company: Trafera LLC
Role summary
Customer Experience Coordinator is a full-time role at Trafera LLC in Arden Hills, Minnesota, United States (hybrid). Posted 2026-09-04. Salary: USD 26–28 per hour. Experience level: 2-5.
- Job title
- Customer Experience Coordinator
- Company
- Trafera LLC
- Location
- Arden Hills, Minnesota, United States
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Sales
- Salary
- USD 26–28 per hour
- Experience level
- 2-5
- Date posted
- 2026-09-04
This is a fantastic full-time opportunity to join Trafera LLC as a Customer Experience Coordinator, earning a competitive $26-$28 per hour. It's a great chance to develop your skills in a supportive environment and make a real impact on customer satisfaction.
Job description
Position Summary:
The Customer Experience Coordinator manages post-sale customer issues, including returns, repairs, warranty claims, and product discrepancies, serving as a shared support resource for customers and sales. The role coordinates resolution efforts across internal and external partners, ensuring timely communication, accurate case management, and proper follow-through to support positive customer outcomes.
Competencies:
Nimble Learning
Collaboration
Customer Focus
Instills Trust
Action Oriented
Demonstrates Courage
Persuasion
Decision Quality
Manages Conflict
Optimizes Work Processes
Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth)
Essential Responsibilities:
The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.
Post-Sale Customer Support & Service Operations
Serve as the primary customer contact for service, repair, warranty, order, and claim inquiries by gathering required information, coordinating resources, providing updates, and ensuring timely resolution.
Create, manage, and resolve customer cases and service tickets within the CRM system, ensuring accurate documentation, timely follow-up, and complete resolution records.
Strive to resolve customer requests at the first point of contact while meeting established service level agreements (SLAs) and customer service expectations.
Provide phone, email, and written support to customers, escalating issues as appropriate while maintaining ownership of customer communication and follow-through.
Partner with internal departments, vendors, and service providers to coordinate issue resolution, repair processing, order corrections, installations, warranty activities, and customer communications.
Repair, Warranty & Operational Support
Administer repair and service workflows by generating repair quotes, creating and managing Service Repair Orders (SROs), coordinating required payments, creating return documentation, and processing parts dispatch orders.
Collaborate with Procurement, Accounts Receivable, warehouse, and other operational teams to ensure efficient processing of repairs, replacements, and customer requests.
Support panel, installation, and warranty activities through troubleshooting, escalation management, logistics coordination, warranty registration, order maintenance, and issue resolution.
Create, maintain, and update customer orders (COs), purchase orders (POs), and other service-related documentation necessary to support business operations.
Case Management & Continuous Improvement
Maintain complete, accurate, and timely documentation of customer interactions, actions taken, findings, handoffs, and resolutions in CRM.
Prioritize and manage assigned cases based on customer impact, business needs, and established service expectations.
Identify opportunities to improve processes, operational efficiency, and the overall customer experience.
Build and maintain positive working relationships with customers, vendors, business partners, and internal teams to support successful outcomes.
Minimum Skills, Abilities, and Requirements:
High school diploma or equivalent certification such as GED or HiSET
Experience working with repair, warranty, return, RMA, carrier-claim, or service workflows, preferred
4+ years of progressive experience in a customer sales support role managing resolution of customer inquiries, returns, or other related concerns
Demonstrated analytical and problem-solving skills
Strong data entry skills and attention to detail with ability to follow process workflows and procedures
Strong written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to customers and internal teams
Creative, and results-oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
Self-directed and punctual work style, able to work within a fast-paced team environment
Ability to manage multiple projects and/or tasks, prioritize meeting deadlines, and deliver results
Technology and Systems:
Experience with CRM, HubSpot preferred
Experience with ERP, Infor Syteline preferred
Quoting systems, Channel Online preferred
Microsoft 365
Work Schedule and Classification:
The typical workdays and hours for the organization vary depending on business needs and job responsibilities. This role follows a hybrid work arrangement, generally Monday – Friday, 8:00 am – 5:00 pm with a combination of onsite work at a Trafera facility and remote work.
This role is classified as full-time nonexempt (hourly) and incumbents will work a minimum of 40 hours in a work week. Work is expected to be delivered within established deadlines and quality standards within specific time periods. This is typically within a 40-hour work week. Overtime (working more than 40 hours in a work week) may be worked when approved or could be required if requested by a manager.
Incumbents in this role will perform their work both in an office/warehouse environment and interact with team members throughout the facility in both office and warehouse environments and working remote utilizing connected devices, video conferencing, phone calls, text or chat messaging.
The work environment includes exposure to moderate noise levels typically associated within a warehouse facility. While performing the duties of this position, incumbents may be expected to do any of the following, with or without accommodation:
Stand or sit at their desk or workstation for long periods
Effectively use computer key