Senior HR Generalist

Role summary

Senior HR Generalist is a role at Vicente’s Supermarket in Brockton, Massachusetts, United States (on-site). Posted 2026-09-01. Experience level: 2-5.

Job title

Senior HR Generalist

Company

Vicente’s Supermarket

Location

Brockton, Massachusetts, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

2-5

Date posted

2026-09-01

Job description

Senior HR Generalist

Job Description

Department:

People & Culture — HR, Recruiting, Training & Development, Benefits, Compliance

Reports To:

Chief People Officer (CPO)

Direct Reports:

Two HR Coordinators (store-level HR support)

Scope:

Corporate seat supporting all Vicente’s store locations.

Location:

Based at Corporate / Brockton, with regular travel to all store locations

Position Summary

The Senior HR Generalist is the CPO’s hands-on partner for the day-to-day people operations that keep every Vicente’s location running — with recruiting as a primary focus, alongside HR administration, benefits, training logistics, and compliance, across all stores.

Supervisory Responsibility

Directly supervises two HR Coordinators, who provide store-level HR support (recruiting logistics, onboarding paperwork, store-level bench mapping, and day-to-day associate questions). This role assigns and reviews their work, consolidates their store-level input into company-wide processes (e.g., the master bench chart and org charts), and develops them toward broader HR capability as the team grows.

Essential Duties & Responsibilities

Recruiting & Talent Acquisition

Own full-cycle recruiting for corporate, back-office, and store-level roles company-wide — sourcing, screening, interviewing, and offer coordination.

Partner with store managers and department directors on their store-level hiring needs

Build and maintain community and vendor partnerships as an ongoing talent pipeline, particularly for new-store openings and hard-to-fill roles.

Own and maintain the company’s online application system — uptime, payment/upgrades, and preventing lost applications.

Pull and distribute the weekly applications report, split by store location.

Post corporate and back-office roles in our ATS system and boost across Indeed and other boards, coordinating with managers and directors on active needs.

Schedule and coordinate interviews for corporate-level roles.

Build and run the evergreen requisition pipeline and standing interview panels, so recruiting is continuous rather than opening-driven.

Track recruiting pipeline status and report weekly to the CPO.

HR Administration & Employee Records

Process new hire paperwork and maintain personnel files across all store locations.

Review time & attendance and punch corrections to support payroll close.

Maintain accurate employee records — status changes, pay changes, transfers — company-wide.

Prepare Verification of Employment letters as needed.

Process terminations and separations; confirm the correct process was followed before approving.

Run monthly bench evaluations per store location, consolidating store-level mapping into a master bench chart; schedule the review with the CEO and Director of Retail Operations.

Training & Development (Partnership with the CPO)

Partner with the CPO to coordinate training logistics for associates — registration, travel, lodging, and expense authorization.

Benefits Administration

Manage enrollment and offboarding, including benefits, for all associates company-wide.

Compliance & Unemployment (Partnership with the CPO)

Partner with the CPO to manage unemployment claims across both the EZ People system and the state UI portal, ensuring store-level teams respond accurately and on time — handling directly when needed.

Partner with the CPO on ACA and other regulatory compliance tracking, escalating gaps or exposure as they're identified.

Employee Relations & Investigations

Serve as the first point of contact for employee relations concerns raised by associates or store leadership across all locations.

Conduct workplace investigations — gathering statements, documenting findings, and recommending next steps — in partnership with the CPO before any corrective action or termination is finalized.

Maintain thorough, confidential documentation for every employee relations matter and investigation.

Advise store managers and department leads on handling employee concerns consistently and in line with company policy.

Cross-Functional & Culture Support

Support special HR/people-related projects as directed by the CPO or CEO.

Organize team engagement activities for corporate/back-office staff across locations.

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

4+ years of HR generalist experience, ideally across multiple sites or in a retail/grocery environment.

Hands-on experience with an HRIS/payroll platform (Paycor or similar) and benefits administration systems.

Skills & Competencies

Proven track record building proactive recruiting pipelines

Comfortable owning processes end-to-end with limited daily oversight — this seat runs independently, reporting to the CPO.

Demonstrated ability to supervise and develop staff

Strong organizational skills; able to manage recurring deadlines (payroll cycles, benefits enrollment, ACA reporting) without dropped items.

Work Environment & Physical Demands

Primarily an office/corporate environment with regular travel to store locations across Massachusetts and Rhode Island.

Some time spent on the store floor and in back-of-house areas when supporting store-level HR needs.

Requires the ability to travel by car between locations on a regular basis.

Confidentiality

This role has regular access to confidential employee records, compensation data, and investigation findings. The Senior HR Generalist is expected to handle