Front of House Customer Service
Company: vshb
Role summary
Front of House Customer Service is a full-time role at vshb in Hastings District, Hawke's Bay, New Zealand (on-site). Posted 2026-09-07. Experience level: 2-5.
- Job title
- Front of House Customer Service
- Company
- vshb
- Location
- Hastings District, Hawke's Bay, New Zealand
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-09-07
This is a great opportunity to join a friendly team where you'll be the welcoming face and voice of the company. It's a full-time role with opportunities for growth, and a competitive salary is offered for those who enjoy making a positive impact on customers.
Job description
Customer & Administration Services
Hastings Clinic | Full Time
Vet Services Hawke’s Bay is looking for an organised, professional and customer-focused person to join our Hastings Clinic team.
As the first point of contact for our clients and their pets, you’ll provide outstanding customer service while supporting the smooth day-to-day operation of our busy clinic.
This role would suit someone with experience in customer service, sales, reception, administration or office coordination who enjoys working with people, is confident managing competing priorities and takes pride in getting things done.
Hours
Monday–Friday, 9:00am–6:00pm
Shared weekend roster (currently 1 in 6 weekends, 9:00am–1:00pm)
Day Off After Duty (DOAD) following a weekend shift
Key Responsibilities
Managing appointments, calls, emails and client enquiries
Delivering excellent customer service to clients and their pets
Processing payments, invoicing and general administration
Supporting retail sales, stock and client education
Coordinating daily activities to help keep the clinic running efficiently
About You
Experience in customer service, sales, reception, administration or a similar role
Excellent communication and relationship-building skills
Well organised, reliable and able to manage competing priorities
Confident using Microsoft 365, including Outlook, Word, Excel and Teams
Professional, positive and proactive approach
Enjoys working as part of a busy, collaborative team
Why Join Us?
This is an exciting time to join VSHB as we move towards our new purpose-built Hastings clinic. We offer a supportive team environment, opportunities for development and the potential for the right person to grow into a future leadership role.
If you’re a people-focused professional with a strong customer service, sales or administration background and want to be part of a growing organisation, we’d love to hear from you.
How to Apply?
VSHB use Bamboo HR platform. Please ensure you apply by using the following link: https://vshb.bamboohr.com/careers/98?source=aWQ9MTI%3D