Infrastructure & Operations Manager
Company: Watsco, Inc.
Role summary
Infrastructure & Operations Manager is a role at Watsco, Inc. in Deerfield Beach, Florida, United States (hybrid). Posted 2026-08-18. Experience level: 5-10.
- Job title
- Infrastructure & Operations Manager
- Company
- Watsco, Inc.
- Location
- Deerfield Beach, Florida, United States
- Work arrangement
- hybrid
- Category
- Logistics & Warehousing
- Experience level
- 5-10
- Date posted
- 2026-08-18
You’ll be heading up the infrastructure and operations team at a massive, industry-leading company, which is a fantastic opportunity to oversee critical systems on a large scale. They offer a stable, professional environment where you can really make an impact while enjoying a role that balances high-level strategic planning with hands-on technical management.
Job description
Duties and Responsibilities
Project & Infrastructure Leadership
Lead end-to-end planning, execution, and delivery of network and infrastructure projects, ensuring timely delivery, budget discipline, risk management, and clear stakeholder communication.
Develop project scopes, implementation plans, timelines, resource plans, rollback plans, and risk mitigation strategies for major infrastructure initiatives.
Drive additions, upgrades, lifecycle replacements, migrations, and decommissions of network and infrastructure assets with complete documentation and change communication.
Align infrastructure priorities with business needs, IT strategy, security requirements, and operational risk reduction.
Standards, Processes & Quality
Define, document, and enforce operational standards, procedures, runbooks, and best practices across network, infrastructure, cloud, and support teams.
Build and maintain a change management framework that ensures infrastructure changes are logged, reviewed, approved, implemented, validated, and auditable.
Establish repeatable processes for configuration management, patching, capacity planning, backup validation, disaster recovery readiness, monitoring, and documentation.
Conduct regular audits of systems, configurations, documentation, and team adherence to approved procedures; report findings and drive corrective actions.
Establish and maintain disaster recovery standards, testing schedules, documentation requirements, and operational readiness metrics.
Azure Cloud Ownership
Own and administer the Microsoft Azure environment, including architecture, governance, resource organization, cost management, security alignment, and roadmap planning.
Design and enforce Azure policies, role-based access controls, identity standards, resource tagging, monitoring practices, and operational guardrails.
Lead cloud migration, optimization, and modernization initiatives to improve scalability, reliability, security, and cost efficiency.
Monitor Azure environments for performance, availability, cost, and security; implement automation where practical to improve operational efficiency.
Security Tools & Compliance
Own the lifecycle and operational effectiveness of assigned security tools, including endpoint protection, SIEM, vulnerability management, identity platforms, and privileged access management solutions.
Develop and enforce network and infrastructure security policies aligned with company standards and industry best practices.
Partner with leadership to define security posture, prioritize improvements, and implement controls that reduce operational and cybersecurity risk.
Ensure infrastructure changes and security configurations are documented, reviewed, and auditable for compliance and business continuity purposes.
Lead or support incident response efforts related to network, cloud, infrastructure, and security events.
Business Continuity & Disaster Recovery
Lead the planning, development, maintenance, and testing of infrastructure-related business continuity and disaster recovery capabilities.
Ensure critical network, server, cloud, security, and operational systems have documented recovery procedures, recovery objectives, dependencies, and escalation plans.
Coordinate disaster recovery testing exercises and validate recovery processes, documentation, technical readiness, and lessons learned.
Maintain infrastructure resiliency through redundancy, backup validation, replication review, failover testing, and continuous improvement initiatives.
Partner with business leaders and IT stakeholders to identify critical systems, operational dependencies, recovery priorities, and acceptable recovery objectives.
Ensure disaster recovery documentation, runbooks, contact lists, recovery procedures, architectural diagrams, and technical ownership assignments remain current and auditable.
Drive remediation of risks identified through business continuity assessments, disaster recovery testing, infrastructure audits, or operational reviews.
Support incident response activities and serve as a key technical leader during business disruption, infrastructure failure, cybersecurity events, or disaster recovery situations.
Infrastructure & Network Operations
Oversee administration, performance, resiliency, and maintenance of the LAN, WAN, SDWAN, wireless, VPN, firewall, internet, server, and infrastructure environments.
Manage routers, switches, firewalls, wireless platforms, servers, and related network devices to ensure high availability, security, and performance.
Maintain monitoring, alerting, escalation, and root cause analysis practices for network and infrastructure incidents.
Foster a culture of ownership, continuous improvement, operational excellence, and disciplined execution.
Helpdesk & All-Tier Technical Support Ownership
Own the full technical support function across all support tiers, including workflow design, escalation discipline, knowledge management, and service quality.
Define and enforce support workflows, escalation paths, service level targets, and response expectations for each support tier.
Act as the final escalation point for high-severity or complex technical support issues that cannot be resolved at lower tiers.
Partner with business stakeholders to understand support pain points and proactively address recurring issues through root cause analysis and process improvement.
Lead, mentor, and develop network, infrastructure, and support personnel by setting clear expectations, measuring performance, and driving accountability.
Vendor, Budget & Asset Management
Manage relationships with telecommunications providers, cloud partners, network vendors, managed service providers, and other technology partners.
Support contract renewals, licensing reviews, ven
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