Operations Account Manager

Role summary

Operations Account Manager is a full-time role at Weber Distribution LLC in Moreno Valley, California, United States (on-site). Posted 2026-11-06. Salary: USD 115,000–125,000 per year. Experience level: 5-10.

Job title

Operations Account Manager

Company

Weber Distribution LLC

Location

Moreno Valley, California, United States

Work arrangement

on-site

Employment type

full-time

Category

Sales

Salary

USD 115,000–125,000 per year

Experience level

5-10

Date posted

2026-11-06

Job description

Description

The Operations Account Manager serves as the dedicated customer service lead and relationship manager for a single warehousing and fulfillment customer account. This position owns the customer relationship across the full account lifecycle — from onboarding and order or work order intake through service performance, issue resolution, billing accuracy, and financial reconciliation — and partners with Distribution Center leadership, who are responsible for day-to-day warehouse execution.

The Operations Account Manager is the primary point of contact for the assigned customer and the customer's advocate within Weber, ensuring exceptional customer service, contract compliance, and financial accuracy. Reporting to the Distribution Center Managers and working collaboratively with warehouse leadership, Inventory Control, Customer Service, Billing, Sales, Transportation, Safety, and Compliance, this role translates customer requirements into clear operational direction and keeps the account on track against its service commitments while protecting customer satisfaction and company profitability.

Key Responsibilities

Account Management & Operational Partnership

Serve as the single point of accountability for the customer relationship, from onboarding and order intake through final financial completion, partnering with Distribution Center leadership who own day-to-day warehouse execution.

Partner with Distribution Center leadership and warehouse teams to plan for customer needs — including inbound appointments, inventory accuracy and cycle counts, order fulfillment, value-added services, and outbound shipments — and follow up on open issues to ensure customer commitments are met.

Customer Relationship Management

Serve as the primary operational point of contact for the assigned customer, providing timely communication, proactive issue resolution, inventory and order visibility, and exceptional customer service.

Lead regular operational reviews with the customer, report on service levels and KPIs against the customer's SLAs, communicate customer requirements, forecasts, and changes to facility leadership, and promote alignment with Weber operating procedures and customer expectations.

Financial Accountability & Revenue Protection

Validate that storage, handling, and labor activity is captured accurately and billed in accordance with customer contract rates and approved accessorial charges.

Ensure all billable warehousing services, value-added services, and approved accessorial charges are accurately invoiced to eliminate revenue leakage, and monitor account profitability, labor productivity, and space utilization.

Cross-Functional Collaboration & Problem Solving

Coordinate with Distribution Center leadership, Inventory Control, Billing, Customer Service, Sales, Transportation, Safety, and Compliance to ensure seamless service delivery for the account.

Work with facility leadership to investigate and resolve account exceptions, including inventory discrepancies, overages, shortages and damages, receiving and shipping errors, labeling and documentation issues, late or missed shipments, and service failures, and communicate status and corrective actions to the customer.

Performance & Continuous Improvement

Monitor account performance metrics such as inventory accuracy, order accuracy, on-time shipping, and dock-to-stock time, and partner with facility leadership to identify opportunities to improve service, efficiency, financial performance, and customer satisfaction.

Participate in the development and enhancement of operating procedures, standard work instructions, and continuous improvement initiatives.

Maintain current knowledge of warehouse operations, inventory management, 3PL industry practices, customer requirements, and industry best practices.

Requirements

Required Qualifications

Minimum five (5) years of warehouse, distribution, 3PL, or logistics operations experience, including customer service, account management, or business representative responsibility.

Bachelor's degree preferred, or equivalent warehouse or 3PL operations experience.

Demonstrated ability to build and maintain a strong customer relationship while delivering exceptional service.

Strong understanding of warehouse operations, including receiving, putaway, inventory control, order fulfillment, cross-docking, value-added services, and shipping, sufficient to partner effectively with operations teams and represent the customer's needs.

Ability to review activity and billing data, validate contracted rates and accessorial charges, identify billing discrepancies, and protect company profitability.

Excellent verbal and written communication skills, with the ability to effectively communicate with the customer, warehouse teams, and internal departments.

Ability to analyze operational issues, prioritize competing demands, and develop practical solutions in a fast-paced environment.

Excellent organizational and time management skills, with the ability to manage the full scope of a complex, high-volume customer account and influence outcomes without direct operational authority.

Proficiency with Warehouse Management Systems, Microsoft Office applications (particularly Excel), and warehouse technology such as RF scanning.

Demonstrated ability to work collaboratively across multiple departments and develop productive relationships with the customer and operations teams.

Strong analytical abilities with attention to detail and commitment to operational excellence.

Preferred Qualifications

Experience managing a dedicated customer account in a 3PL or contract warehousing environment.

Experience with activity-based billing, storage and handling rate structures, and accessorial charges.

Working knowledge of warehouse service agreements, customer operating procedures and SLAs, and billing practices; familiarity with food-grade, cold storage, or e-commerce fulfillment is a plus.

Work