Lead Associate - Operations

Role summary

Lead Associate - Operations is a role at WNS Global Services in Mumbai, Maharashtra, India (on-site). Posted 2026-08-17. Experience level: 2-5.

Job title

Lead Associate - Operations

Company

WNS Global Services

Location

Mumbai, Maharashtra, India

Work arrangement

on-site

Category

Healthcare Support

Experience level

2-5

Date posted

2026-08-17

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

JDRole:• Experience in Interline process and knowledge of handling Interline queues• Handling dedicated email box where requests are for any specific inquiry, inward, rejections and correspondence details• Knowledge and understanding of SPAsKnowledge/Qualifications:• Pursuing University(bachelors) degree in any stream• IATA/Diploma in Travel and Tourism (preferably)• 2-4 years’ experience in Interline process • Experience in airline/travel industryCapabilities:• Good team player• Adherence to Company values• Ability to work independently and multi-task with minimum supervision in a dynamic work environment• Fluent English (written and spoken)• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities• Problem solving ability• Ability to meet deadlines, providing accurate and thorough results• Strong attention to detail and accuracy• Good time management and organization skills• Ability to work under pressure and handle stress• Proficiency in MS office applications

Qualifications

Graduate