Senior Group Manager - Operations
Company: WNS Global Services
Role summary
Senior Group Manager - Operations is a role at WNS Global Services in Milnerton, Western Cape, South Africa (on-site). Posted 2026-09-02. Experience level: 5-10.
- Job title
- Senior Group Manager - Operations
- Company
- WNS Global Services
- Location
- Milnerton, Western Cape, South Africa
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 5-10
- Date posted
- 2026-09-02
This is a fantastic opportunity to lead operations and make a real impact in a growing global company! You'll have the chance to mentor a team and drive efficiency, with a clear path for advancement within the organization.
Job description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver excellent customer experience.
You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities·
Lead a team of operational leaders
· Deliver contractual and commercial performance through cost and profitability management
· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
· Build excellent relationships both internally and externally at all levels
· Ensure compliance to all relevant process and regulatory standards
· Control and minimise costs
· Drive continuous improvement and create value by delivering excellent customer experience
Qualifications
Grade 12
Additional Information
· Proven track record of 5 years’ experience as senior operations manager in a multi-channel environment
· Experience in a contact center/BPO environment
Apply for Senior Group Manager - Operations at WNS Global Services