Manager

Role summary

Manager is a role at WSH Group in Cardiff, Wales, United Kingdom (on-site). Posted 2026-09-07. Experience level: 2-5.

Job title

Manager

Company

WSH Group

Location

Cardiff, Wales, United Kingdom

Work arrangement

on-site

Category

Hospitality

Experience level

2-5

Date posted

2026-09-07

Job description

Company Description

When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.

Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional Manager to lead the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience

Job Description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.

To analyse and drive profitable sales whilst constantly improving standards.

To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.

To offer effective feedback on performance through structured reviews.

To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.

To ensure effective communication and engagement with John Lewis.

To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.

To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Qualifications

Minimum of 3 years’ experience within a similar retail role

Barista experience (advantageous)

Strong leadership and communication skills

Positive can-do attitude

Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure

Highly developed attention to detail and record keeping

Passion for hospitality and delivering a great guest experience

Great team player

Leads by example and takes initiative

Ability to adapt to challenges and opportunities with a solution-based perspective

Additional Information

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

Up to 33 days annual leave (plus extra day for your birthday off)

Enhanced maternity, paternity and family friendly leave with length of service

Access to everyday discounts and communication portal

Employee Assistance Programme and qualified Mental Health First Aiders

Cycle to Work scheme

Opportunity to develop and further your career in an exciting company

Weekly Hours: 45

Employment Type: Perm.

Rate: £40,000 - £45,000

Salaried Working Pattern: Full-time 5 Days Out of 7

Compensation: up to GBP 45000 - yearly