Senior Technical Support Engineer
Company: Zero Networks
Role summary
Senior Technical Support Engineer is a role at Zero Networks in Ramat Gan, Tel-Aviv District, Israel (on-site). Posted 2026-11-01. Experience level: 5-10. No degree required.
- Job title
- Senior Technical Support Engineer
- Company
- Zero Networks
- Location
- Ramat Gan, Tel-Aviv District, Israel
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Degree required
- No
- Date posted
- 2026-11-01
Zero Networks is looking for an experienced support pro to join their fast-growing team where they value transparency and personal growth above all else. You won't need a degree to land this role, just a knack for solving tricky technical problems and a genuine desire to help customers succeed. It is a fantastic opportunity to make a real impact on product development while working in a supportive, friendly environment.
Job description
Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
The workweek is Monday through Friday, aligned with global support needs.
Responsibilities
Problem Solving : Diagnose and resolve technical issues, providing timely and accurate customer support.
Collaboration : Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Growth-Oriented Mindset : Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Quality Focus : Uphold high standards of service, striving for excellence in every customer interaction.
Transparency and Communication : Maintain clear, empathetic, and effective communication with customers and team members.
Perseverance : Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
Proficiency in Active Directory/GPO , Windows , Linux and PowerShell/ Python scripting - Must.
Strong customer-facing experience, with the ability to build trusted relationships manage technical issues, and communicate effectively with customers throughout the support process.
Excellent problem-solving and communication skills.
Fluent English (C1 or above).
Willingness to learn and adapt in a fast-paced environment.
Strong understanding of network security skills and the ability to work independently and as part of a team, preferably previous experience in cybersecurity industry.
Commitment to innovation, integrity, and excellence.
Apply for Senior Technical Support Engineer at Zero Networks