Sales Support Manager
Company: Access One
Role summary
Sales Support Manager is a full-time role at Access One in Chicago, Illinois, United States (on-site). Posted 2026-11-11. Experience level: 5-10.
- Job title
- Sales Support Manager
- Company
- Access One
- Location
- Chicago, Illinois, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Sales
- Experience level
- 5-10
- Date posted
- 2026-11-11
You’ll love this opportunity to lead a collaborative team focused on keeping the gears turning for a growing telecom and managed services provider. It’s a great fit if you enjoy managing the details of order processing and quoting while building strong relationships with both internal teams and external carriers.
Job description
Access One is seeking an experienced, highly organized, and technically knowledgeable Sales Support Manager – Telecom & Managed Services to lead our Sales Support function.
This individual will oversee a small team responsible for telecommunications quoting, carrier coordination, and order processing across Access One's telecom and Managed IT Services (MSP) offerings. The Sales Support Manager will be responsible for ensuring accurate and timely quotes, efficient order processing, strong internal coordination, and consistent execution of sales support activities. The ideal candidate will combine strong telecommunications knowledge with hands-on management experience, a process-driven mindset, and proficiency in CostGuard, Salesforce, and ConnectWise. This is a hands-on leadership position requiring the ability to manage daily operations, develop team members, resolve complex quoting and order issues, and identify opportunities to improve efficiency through process enhancements and automation.
Key Responsibilities:
Team Leadership & Management
Lead, manage, and develop a small team of Sales Support professionals responsible for telecom quoting and telecom/MSP order processing.
Establish clear expectations, performance standards, and accountability for quoting accuracy, turnaround times, and order processing.
Manage daily workloads, prioritize assignments, and ensure adequate coverage to support the sales organization.
Provide hands-on guidance and technical support to team members on complex carrier quotes, product configurations, and order-related challenges.
Train and mentor team members to strengthen their telecommunications knowledge, systems proficiency, and overall effectiveness.
Monitor team performance, identify areas for improvement, and implement corrective actions when necessary.
Serve as the primary escalation point for complex quoting, carrier, and order processing issues.
Foster a collaborative, service-oriented environment focused on supporting sales growth and delivering an exceptional customer experience.
Telecommunications Quoting & Carrier Management
Oversee all telecommunications quoting activities, ensuring accuracy, competitive pricing, and timely delivery to the sales organization.
Manage quoting for Dedicated Internet Access (DIA), broadband, Ethernet, MPLS, SD-WAN, voice services, and other telecommunications products offered by Access One.
Maintain a strong understanding of carrier networks, circuit types, bandwidth options, serviceability, and pricing structures.
Understand the differences between connectivity mediums, including fiber, coax, copper, fixed wireless, and cellular connectivity.
Evaluate redundancy strategies, including carrier diversity, physical path diversity, and the use of different connectivity mediums.
Demonstrate a thorough understanding of SD-WAN technologies and how they complement traditional network connectivity and redundancy solutions.
Ensure the team can effectively evaluate carrier options and identify appropriate solutions based on customer requirements.
Oversee carrier relationships as they relate to quoting, pricing, serviceability, and order coordination.
Collaborate with Sales Engineering on complex network solutions and customer requirements.
Identify opportunities to improve carrier pricing competitiveness, quoting turnaround times, and overall quoting efficiency.
Telecom & MSP Order Management
Oversee the accurate and timely processing of all telecommunications and Managed IT Services orders.
Ensure proper processing of new orders, upgrades, renewals, modifications, and disconnects.
Establish and maintain standardized order processing procedures to ensure consistency and accuracy.
Verify that customer agreements, pricing, product configurations, and required documentation are complete before orders are submitted.
Coordinate with Sales, Engineering, Service Delivery, Finance, and Operations to ensure seamless order handoffs.
Monitor order processing performance and proactively address delays, discrepancies, or operational challenges.
Ensure customer and service information is accurately maintained across applicable business systems.
Serve as the escalation point for complex orders and issues requiring cross-departmental coordination.
Work to reduce order errors, eliminate unnecessary administrative steps, and improve the overall order-to-implementation process.
Sales Support & Cross-Functional Collaboration
Serve as the primary point of contact for Sales leadership regarding quoting, order processing, and Sales Support operations.
Ensure Account Executives and Account Managers receive timely, accurate, and responsive support.
Partner with Sales Engineering to validate complex telecommunications solutions and technical requirements.
Collaborate with MSP Operations and Service Delivery teams to ensure accurate and complete order submissions.
Coordinate with Finance to resolve pricing, billing, and contract-related discrepancies.
Establish clear communication processes between Sales Support and other departments.
Identify recurring challenges impacting the sales organization and develop solutions to improve service levels.
Systems Management & Operational Efficiency
Oversee the effective use of CostGuard, Salesforce, and ConnectWise within the Sales Support function.
Ensure accurate product configuration, pricing, quoting, order entry, and customer information across systems.
Maintain a high level of proficiency in CostGuard and provide guidance to team members on its functionality and proper use.
Ensure Salesforce opportunities, quotes, and customer records are accurately maintained.
Oversee ConnectWise workflows related to MSP order processing and coordination with operational teams.
Evaluate existing workflows and identify opportunities to streamline processes, eliminate duplicate work, and improve data accuracy.
Partner with internal resources to identify and implement automation and system integration opportunities.
Develop reporting and performance metrics to measure quoting efficiency, order processing accuracy, and overall team productivity.
Continuously evaluate the Sales Support function and recommend improvements that enhance scalability and operational effectiveness.
Required Qualifications:
Previous experience in telecommunications sales support, telecom operations, carrier quoting, order management, or a related field.
Demonstrated experience supervising, managing, or leading a team.
Strong understanding of telecommunications products, including internet connectivity, Ethernet, voice services, and SD-WAN.
Working knowledge of circuit types, carrier networks, redundancy, diverse connectivity mediums, and carrier diversity.
Experience working with telecommunications carriers on pricing, serviceability, quoting, and order coordination.
Proficiency in CostGuard , including telecom product management, pricing, and order processing.
Experience working with Salesforce and ConnectWise .
Strong organizational and leadership skills with the ability to manage multiple priorities and deadlines.
Exceptional attention to detail and commitment to accuracy.
Strong analytical, communication, and problem-solving abilities.
Ability to work independently, lead a team, and collaborate effectively across departments.
A hands-on, process-oriented management style with a focus on accountability and continuous improvement.
Preferred Qualifications:
Experience in a telecommunications provider, Managed Services Provider (MSP), technology solutions provider, or similar organization.
Experience managing a sales support, sales operations, or order management team.
Familiarity with carrier quoting platforms, serviceability tools, and telecom pricing databases.
Understanding of managed firewall services, UCaaS, SIP trunking, and other business communications technologies.
Experience supporting both telecommunications and Managed IT Services sales organizations.
Experience implementing process improvements, automation, or system integrations.
Familiarity with developing operational KPIs and managing team performance.
Why Access One?
At Access One, we believe our people are the foundation of our success. For more than three decades, we've built a reputation for delivering outstanding technology solutions while maintaining a culture that values collaboration, accountability, and long-term relationships.
We offer the opportunity to lead an important operational function within a growing technology organization, directly influencing the effectiveness of our sales team and the experience we deliver to our customers.
Benefits Include:
Competitive compensation
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and company holidays
Professional development and growth opportunities
Collaborative and supportive team environment
Join Access One and help lead a Sales Support organization focused on accuracy, efficiency, accountability, and exceptional service.