Guest Service Associate - Front Office
Company: AccorHotel
Role summary
Guest Service Associate - Front Office is a role at AccorHotel in Mumbai, Maharashtra, India (on-site). Posted 2026-08-22. Experience level: 0-2. No degree required.
- Job title
- Guest Service Associate - Front Office
- Company
- AccorHotel
- Location
- Mumbai, Maharashtra, India
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-22
You will be the friendly face of the hotel, helping guests check in and ensuring they have a comfortable stay. It is a fantastic opportunity to build your career in the hospitality industry at a world-class brand, with no degree necessary and plenty of room to grow.
Job description
Company Description
Roswyn, A Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
What will you be doing
Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome and interact with the guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Alert Security or Duty Manager of suspicious looking person(s) / articles
Have knowledge about the hotel facilities , F&B outlets, timings and other features
Be aware about the Hotel and its every outlet's story and be a story teller to the guest.
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
What’s In It for You
Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
Employee discounts worldwide under Ennismore's Peep program.
Be covered under three types of insurances with the hotel paying the premium on your behalf.
Qualifications
A Diploma holder or a Graduate from Hotel Management institute
A pleasant personality with excellent interpersonal skills
Work experience of a lifestyle luxury brand
Passionate about creating memories for the guests
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Apply for Guest Service Associate - Front Office at AccorHotel