Guest Service Associate - Housekeeping
Company: AccorHotel
Role summary
Guest Service Associate - Housekeeping is a role at AccorHotel in Mumbai, Maharashtra, India (on-site). Posted 2026-08-22. Experience level: 0-2. No degree required.
- Job title
- Guest Service Associate - Housekeeping
- Company
- AccorHotel
- Location
- Mumbai, Maharashtra, India
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-22
You’ll love this opportunity to join a world-class hospitality team where your hard work is valued and no formal degree is needed to get started. It’s a perfect entry-level role if you enjoy taking pride in your workspace and want to build a stable career with a globally recognized hotel brand.
Job description
Company Description
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
1. Cleaning & Presentation of All Suites and Guest Rooms
Clean, refresh, and service all assigned suites (including specialty suites, corner suites, and signature Roswyn suites) and guest rooms as per luxury brand standards.
Ensure interiors, furnishings, artwork, soft goods, and décor are handled with care and maintained in perfect condition.
Replenish all suite amenities, minibar items, guest supplies, and linens according to Roswyn’s presentation guidelines.
Maintain impeccable cleanliness in bathrooms, living areas, balconies, corridors, wardrobes, and luggage areas.
Prepare suites for arrival with thoughtful, lifestyle-driven setups reflecting Morgans Originals brand personality.
Execute turndown service in suites and rooms as required.
2. Guest Service & Interaction
Respond promptly to guest requests related to housekeeping, amenities, or preferences.
Deliver service that is warm, refined, and discreet, upholding guest privacy at all times.
Support unique guest experiences, including VIP setups, special occasions, and guest personalization.
3. Operational Excellence
Report maintenance issues, damaged equipment, or discrepancies immediately to the supervisor or Engineering.
Ensure housekeeping trolleys, suite pantries, and equipment are clean, sanitized, and fully stocked.
Follow room assignment sheets and complete rooms/suites within expected timelines.
Handle guest laundry collection and delivery professionally.
4. Safety, Hygiene & Sustainability
Follow all safety, hygiene, and sanitation guidelines, including safe chemical handling.
Participate in scheduled deep cleaning of rooms and suites.
Support Roswyn’s eco-friendly housekeeping practices, including proper waste segregation and energy-saving habits.
Ensure compliance with all Morgans Originals housekeeping SOPs.
5. Collaboration & Communication
Coordinate with Supervisors, Front Office, Laundry, and Engineering for room readiness and guest satisfaction.
Update room status promptly to avoid delays in guest check-ins.
Support colleagues and maintain a collaborative, positive work environment.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
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