Senior Engineer - Managed Services
Company: Axonect
Role summary
Senior Engineer - Managed Services is a full-time role at Axonect in Colombo, Western Province, Sri Lanka (on-site). Posted 2026-10-19. Experience level: 2-5.
- Job title
- Senior Engineer - Managed Services
- Company
- Axonect
- Location
- Colombo, Western Province, Sri Lanka
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-10-19
Axonect is looking for a detail-oriented Senior Engineer to join their Billing Operations Team. This is a full-time role where you'll manage daily tasks, troubleshoot issues, and execute requests within their billing system, with support from your team.
Job description
Key Responsibilities
Work within the Billing Operations Team, reporting directly to the Team Lead
Handle assigned issue tickets and Service Requests (SRs), including troubleshooting and executing required activities within the billing system
Manage daily operational tasks related to assigned billing modules, ensuring accuracy and efficiency
Troubleshoot issues and process Service Requests in accordance with documented Standard Operating Procedures (SOPs), with guidance from team members where necessary
Proactively suggest improvements to the Team Lead and team members to enhance troubleshooting approaches and improve the efficiency of Service Request execution
Ensure all issue tickets and Service Requests are resolved and closed within the agreed Service Level Agreements (SLAs)
Monitor the billing system using designated tools and SOPs, promptly reporting any detected alarms or abnormalities to the Infrastructure Team
Perform sanity checks following patch deployments carried out by the Infrastructure Team to verify system functionality and stability
Investigate and resolve defects identified by business users during Production Verification Testing (PVT), handling them through Service Request tickets
Identify recurring issues and report them to the Team Lead for further investigation and resolution
Continuously develop technical knowledge and skills by leveraging online learning platforms, technical forums, and internal knowledge-sharing sessions
Person Specifications
3+ years of experience in related field
University degree in Computer Science, Computer Engineering, telecommunication engineering or other related field
Teamwork character as successful projects are realized through appropriate management of people/team
Possess a good sense of urgency since issue tickets/SRs will be prioritized according to severity
Strong in problem solving
Positive minded, confident, flexible, and adaptable
Hands-on experience of billing system configurations, ability to write CRLs
Hands-on experience in managing LINUX/UNIX
Knowledge of C++, Python to write code level changes for Huawei CBS Platforms
Qualified in managing/supporting daily billing system Operational issues
Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy,Gx and Gy interface
Deep understanding of billing system call, data flows and ability to run and understand Debug logs for issue handling
Understanding of different billing system modules i.e Debt Collector, AR, GL
Understanding of Integration of billing system modules with 3rd party systems
Ability to understand the billing system related Impact assessments and work closely with team lead to advise alternative approaches if a better way to implement the solution is available
The ability to communicate complex procedures to other colleagues and clients
Vendor submissions - 12 months