Guest Service Supervisor
Company: Bentley Legacy Group LLC
Role summary
Guest Service Supervisor is a role at Bentley Legacy Group LLC in Dallas, Texas, United States (on-site). Posted 2026-08-29. Experience level: 2-5.
- Job title
- Guest Service Supervisor
- Company
- Bentley Legacy Group LLC
- Location
- Dallas, Texas, United States
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 2-5
- Date posted
- 2026-08-29
This is a fantastic opportunity to step into a leadership role where you'll guide a team and ensure guests have a memorable experience. It's a great chance to develop your management skills and grow within the hospitality industry. Plus, your contributions will directly impact guest satisfaction and the overall success of the establishment.
Job description
Description
Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. The Front Desk Supervisor needs set an example for the agents as well as oversee their job performance.
RESPONSIBILITIES :
Approach all encounters with guests and associates with a smile.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Obtain all necessary information when taking room reservations.
Answer guest inquires about hotel service facilities and hours of operation.
Be aware of all rates, packages, and special promotions.
Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
Operate Front Desk computer system.
Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
Have knowledge of and assist in emergency procedures as required.
Help maintain productivity levels at or above budgeted standards.
Assist in training of new hires and current associates on a regular basis.
Perform any other duty as required by management.
Requirements
QUALIFICATIONS :
At least 2 to 3 years of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be fluent in English, both written and verbal
An operational knowledge of Microsoft Office suite
Willing and able to stand for long periods of time
Able to work with little or no supervision
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
Must work well in stressful high pressure situations.
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
Apply for Guest Service Supervisor at Bentley Legacy Group LLC