Merchant Services Representative
Company: Chino Commercial Bank, N.A.
Role summary
Merchant Services Representative is a role at Chino Commercial Bank, N.A. in Corona, California, United States (on-site). Posted 2026-08-20. Salary: USD 20–22 per hour. Experience level: 2-5.
- Job title
- Merchant Services Representative
- Company
- Chino Commercial Bank, N.A.
- Location
- Corona, California, United States
- Work arrangement
- on-site
- Category
- Administrative
- Salary
- USD 20–22 per hour
- Experience level
- 2-5
- Date posted
- 2026-08-20
If you enjoy working in a professional banking environment and helping local businesses manage their day-to-day transactions, this is a great way to grow your career. You’ll be the go-to person for solving merchant issues and keeping operations running smoothly, all while working with a supportive team at a reputable community bank.
Job description
Description
SUMMARY
The position of Merchant Services Rep is responsible for regularly supporting the Merchant Services department manager, ensures the smooth and efficient operation of a number of accounting duties; reconciles all asset and liability accounts for the Merchant Services Department; processes accounts payable transactions. This position also records fixed assets and their depreciation and amortization; and performs other duties associated with the Bank’s general ledger including assigned certifications, Board material and Call Reports. This employee must maintain compliance with audit, internal controls, security, BSA, CTR standards.
Requirements
ESSENTIAL DUTIES
Work closely with everyone in Bankcard Services and assist with the Bank’s merchant services strategy including revenue and expenses and year-over-year growth.
Build, configure, set up, deliver, and install gateway and equipment for merchants.
Receive, review, underwrite, compile necessary documents and signatures from merchant applications for boarding and approval process.
Provide technical support and answer customer phone calls.
Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions.
Receive and review daily account reports from processor and from the cards brands; reconcile differences and balance the settlement account daily with interchange fees, wires, NACHA file, etc.
Strip transactions when needed as required by the merchant before going out for settlement. Post necessary daily positing to balance the settlement account and keep necessary data updated and correct.
Monitor merchants' portfolio and their PCI status on a consistent basis. Provide support and help merchants get PCI complaint by assisting with all aspects of the PCI compliance process (merchant profile, SAQ, quarterly scan, and ASV submission).
Play an important role in the development and growth of staff through excellent communication skills, both verbal and written.
Use cost analysis tools customized to Bank requirements for residual income and subsequent presentation of pricing, product and service offerings to prospective merchant clients. Completes application and boarding documentation, boarding of accounts and coordination of equipment and/or services to clients.
Driving to merchant locations to fix equipment, troubleshooting, and replace old or faulty equipment.
Acts as a subject matter expert in products and services and is capable of articulating the product’s features, functions and benefits to various audiences, i.e. internal employees, clients and industry contacts.
Source and develop prospects and potential clients and secure business banking services and product sales.
May perform routine and intermediate branch and customer service duties.
Assists in answering telephones and directs callers to proper Bank personnel.
Provides effective customer service and assists in resolving problems within given authority.
Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
Records, files, scans, updates information and sorts reports as required.
May type routine letters, reports and forms.
Maintains files; copies and faxes documents.
SECONDARY DUTIES
The position of Merchant Services Rep. performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY
The position of Merchant Services Rep. is not responsible for the supervision of any employee(s), however the incumbent is required to provide leadership, training and support to less experienced staff members.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent
Apply for Merchant Services Representative at Chino Commercial Bank, N.A.