Negotiator, CCO - SCR Collection MY
Company: CIMB Group Malaysia
Role summary
Negotiator, CCO - SCR Collection MY is a full-time role at CIMB Group Malaysia in Kuala Lumpur, Kuala Lumpur, Malaysia (on-site). Posted 2026-08-07. Experience level: 0-2. No degree required.
- Job title
- Negotiator, CCO - SCR Collection MY
- Company
- CIMB Group Malaysia
- Location
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-07
Job description
Business Performance and Management
Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
Successfully work on accounts as per guideline requirements set in collection system.
Ensure the portfolio assigned are attempted within the stipulated time set by manager
To manage portfolio appropriately towards target setting.
To render full support towards team performance
All customers enquiries are to be attended within 24 hours
Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
Ensure daily, weekly, monthly KPIs are met
Ensure timely litigation are instituted.
Provide workable resolution to customers enquiries
To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
Avoid Operational Losses
Assist Team Manager on any ad-hoc projects
People Management
Liaise with Manager on customers’ issues.
Regulatory Compliance
Ensure satisfactory rating on all audit reviews.
Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
Highlight suspicious and new account behavior to Team Manager to mitigate fraud.
Apply for Negotiator, CCO - SCR Collection MY at CIMB Group Malaysia