Executive
Company: EXL
Role summary
Executive is a full-time role at EXL in Cape Town, Western Cape, South Africa (on-site). Posted 2026-10-12. Experience level: 0-2. No degree required.
- Job title
- Executive
- Company
- EXL
- Location
- Cape Town, Western Cape, South Africa
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-12
This full-time role is a fantastic opportunity for someone with a Grade 12 education and customer service experience, as no degree is required! You'll be able to use your communication and negotiation skills to help customers, and the company offers a supportive environment for growth.
Job description
Requirement:
6 month's+ International Call Center Experience
6 month's+ Collections Experience
Grade 12
Crim and Credit Clear
Proficient level of written and spoken English.
Active listening skills
Assertive, empathetic, professional & courteous
Ability to empathize with the customer
Negotiation and influencing skills
Description:
Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries.
Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
Negotiate payment and repayment plans, assessing customer needs and financial circumstances, whilst addressing missed payments or arrears.
Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics
You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
Any other tasks as deemed required by their Line Manager
Ensure that the calls are handled as per Desktop procedures
Ensure that the assigned targets in accordance with SLA and any internal standards are met
Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
Maintain and provide the relevant process reports in a timely manner
Ensure adherence to established attendance schedules
Responsibilities
Active listening skills
Assertive, empathetic, professional & courteous
Experience making outbound calls or handling calls for UK clients
Ability to empathize with the customer
Prioritizing customer needs
Good problem solving, reasoning and analytical skills
Negotiation and influencing skills
Ability to deliver messages/responses in a clear and concise manner
Basic knowledge of computers
Preferably good typing speed and accurate system updating
Qualifications
Grade 12
Basic knowledge of computers
Preferably good typing speed and accurate system updating
Making outbound calls or handling calls for UK clients
“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”