Bilingual Early-Stage Mortgage Collector (Spanish)
Company: Idaho Housing and Finance Association
Role summary
Bilingual Early-Stage Mortgage Collector (Spanish) is a role at Idaho Housing and Finance Association in Boise, Idaho, United States (on-site). Posted 2026-08-11. Experience level: 0-2. No degree required.
- Job title
- Bilingual Early-Stage Mortgage Collector (Spanish)
- Company
- Idaho Housing and Finance Association
- Location
- Boise, Idaho, United States
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-11
Job description
Description
WE ARE HIRING!
We are seeking a customer-focused individual to join our team as a Bilingual Early Stage Loan Counselor! You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.
In This Role, You Will:
Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
Identify borrowers for home retention programs and schedule property inspections to assess condition
Resolve delinquency through collection efforts and borrower assistance programs
Other job duties as assigned
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Requirements
1+ years of experience in mortgage collections, early-stage counseling, or a related role
1 - 3+ years of collections or loan servicing experience preferred
Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
Strong verbal communication, organizational, and analytical skills
Bilingual in Spanish required
High school diploma or equivalent required; Bachelor’s degree preferred