Bilingual Mortgage Loan Collector (Spanish)

Role summary

Bilingual Mortgage Loan Collector (Spanish) is a role at Idaho Housing and Finance Association in Boise, Idaho, United States (on-site). Posted 2026-08-07. Experience level: 0-2. No degree required.

Job title

Bilingual Mortgage Loan Collector (Spanish)

Company

Idaho Housing and Finance Association

Location

Boise, Idaho, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

0-2

Degree required

No

Date posted

2026-08-07

Job description

Description

We are seeking a dedicated and detail-oriented Bilingual Mortgage Loan Collectors to join our Loan Servicing team. We have opportunities to join our team as an Early Stage, Mid-Stage, or Late-Stage Loan Counselor, depending on experience. In any of these positions, you will be responsible for collecting payments from borrowers, responding to customer inquiries, and resolving delinquent accounts. You will use your excellent communication and interpersonal skills to negotiate payment arrangements and provide exceptional service.

Responsibilities:

Initiate outbound calls and receive inbound phone calls from borrowers, negotiating payment arrangements to avoid mortgage delinquency and maintain a high standard of quality during every call

Develop and implement customized payment plans to delinquency and prevent accounts from progressing to the next stage

Review borrowers for Home Retention Programs based on loan type, ensuring that they are matched with the most appropriate support and resources

Ensure compliance with regulatory requirements, including FDCPA, RESPA, and FCRA, while issuing demand letters and managing required timelines

Monitor assigned portfolio performance, maintain a downward trend in roll rates, and meet established department goals and standards

Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives on Idahoans.

Requirements

Strong verbal communication and interpersonal skills

Experience in a call center environment preferred

Bilingual in Spanish and English required

Ability to work independently and as part of a team

Experience in loan servicing, collection, or a related field preferred

Excellent problem-solving and analytical skills

Strong organizational and time management skills

High school diploma or equivalent required