Supervisor Operational Response
Company: NSW RFS
Role summary
Supervisor Operational Response is a role at NSW RFS in Sydney, New South Wales, Australia (hybrid). Posted 2026-09-09. Experience level: 5-10.
- Job title
- Supervisor Operational Response
- Company
- NSW RFS
- Location
- Sydney, New South Wales, Australia
- Work arrangement
- hybrid
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-09-09
This is a fantastic opportunity to join the NSW Rural Fire Service as a Supervisor Operational Response, offering a stable career with great benefits and the chance to make a real difference in your community. You'll be leading a team and ensuring critical operations run smoothly, with excellent training and development pathways available.
Job description
SUPERVISOR OPERATIONAL RESPONSE
This opportunity offers:
Ongoing employment
Full time role & 35 hour working week
RFS Level 10/11
Attractive annual salary $135,149 - $148,929 p.a. plus 12% superannuation
Location: Sydney Olympic Park (flexible working arrangements considered)
Looking for more information?
Why not reach out to our role expert, Scott Deller, Manager Operational Response for a confidential chat on scott.deller@rfs.nsw.gov.au or 0477649927.
Join Our Team: Protect, Serve, and Make a Difference!
We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.
What you’ll be doing:
This role is central to how Operational Response functions day to day. You will support the management of the Operational Communications Centre (OCC), contribute directly to state-wide operational preparedness including State Operations Centre readiness, and work closely with State Operations teams, Operational Platforms and partner agencies such as Fire and Rescue NSW. A key focus of the role is driving operational improvement, shaping policy and procedures, and leading enhancements to critical systems, particularly the Computer Aided Dispatch system.
Our ideal candidate
A capable and trusted operational leader who supports the OCC across people, systems, procedures and policy, while providing reliable support to the Manager. The role requires a people-focused who promotes staff wellbeing, and maintains a professional and accountable workplace. The successful candidate has a strong understanding of dispatch systems and governance, identifies risks and improvement opportunities, and communicates effectively to support a resilient and high-performing OCC.
If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure .
Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.
Why work for us?
Operational/Corporate uniform available
Attractive leave entitlements including 4 weeks annual leave per year, plus more
Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
Salary packaging options available
One ‘Agreed Absence’ leave day per calendar month
Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!
You'll also get to enjoy:
Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
Local eateries and childcare facilities
Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost
To embark on your RFS journey:
To be considered for this opportunity, you must submit your application by clicking 'Apply Now' through the relevant advertisement on RFS Careers , and attach:
A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;
A resume in PDF format, including two current/recent professional referees (please include email address and contact number)
Respond to two targeted questions within the online application process (maximum 500 words each):
Describe a situation where you worked with a range of stakeholders to achieve a challenging outcome. What approach did you take to build effective relationships, manage differing views or priorities, and ensure a successful result?
Describe a time when you led a team through a period of high workload, change, or operational pressure. What actions did you take to maintain performance, support your people, and achieve the required outcomes?
Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.
Please submit your application no later than 11:55pm Sunday 20th September 2026.
Important recruitment Information
A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
The recruitment process