Assistant General Manager - Suites

Role summary

Assistant General Manager - Suites is a full-time role at Oxford Suites & Hotels in Pismo Beach, California, United States (on-site). Posted 2026-10-08. Salary: USD 72,384–80,000 per year. Experience level: 2-5. No degree required.

Job title

Assistant General Manager - Suites

Company

Oxford Suites & Hotels

Location

Pismo Beach, California, United States

Work arrangement

on-site

Employment type

full-time

Category

Hospitality

Salary

USD 72,384–80,000 per year

Experience level

2-5

Degree required

No

Date posted

2026-10-08

Job description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of the hotel, ensuring the highest levels of guest satisfaction, operational efficiency, and team performance. The AGM manages leadership in key departments such as front office, housekeeping, food and beverage, and maintenance, while helping to implement business strategies and uphold brand standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Operations (30%):

Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.

Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting

Communicate and investigates all employee and guest safety and other incidents reporting all incidents to leadership including Human Resources as needed

Completes monthly and quarterly budget and P&L reviews

Assist the GM to monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations

Reviews invoice details, collections and reconciliations ensuring that all invoices are coded with accuracy and timeliness.

Reviews all Direct billing for accuracy, sends invoices, applies payments and completes monthly reconciliation

Effective communication within the hotel departments, serving as the direct report and first point of contact for department leadership

Assists in the review and completion of long and short term goals of the hotel

Assists in the creation of suggestions for property improvements and capital expenditures

Regularly inspects property for cleanliness and overall presentation of the hotel

Participate in weekly management meetings, and monthly department meetings

Continuous communication with home office.

Fill in for General Manager in their absence

Employee Development (30%):

Assists in the following processes to department managers: recruiting, hiring, training and employee development

Communicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office and Human resources as needed

Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations

Oversees the Safety Program and assists with RTW program

Review schedule and completes payroll to ensure compliance with state and federal labor laws

Customer Relations (30%):

Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more. Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints

Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods

Monitor guest feedback and implement improvements based on reviews and suggestions

Continuously reviews staff overall training and customer service

Other (10%):

Communicate effectively with all hotel staff to ensure smooth delivery of services

Complete a daily activity log with pertinent shift information for co-workers and leadership team

Adhere to attendance policies and maintain regular availability for scheduled shifts

May participate in the hotel drivers program

Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

Coaching/Developing Others- Skilled at informal and formal coaching and development of staff

Company Character – Supports company vision and values

Customer Focus- Provides exceptional guest experience

Decision Making- Capably makes decisions appropriate for the hotel and the business

Leadership- Creates a positive, motivating work environment

Managerial Focused – Guides people and processes to achieve objectives

Problem Solving – Sees and is able to define problems and find causes

Stress Management – Exhibits self-awareness and self-control in pressure situations

Team Orientation – Works cooperatively with others, assisting voluntarily

Time Management – Does most important, guest-related work first

EDUCATION & EXPERIENCE

High school diploma or equivalent required

Two or four year college degree preferred

At least three progr