Overnight Hotel Ambassador - Arctic Club Hotel

Role summary

Overnight Hotel Ambassador - Arctic Club Hotel is a full-time role at Oxford Suites & Hotels in Seattle, Washington, United States (on-site). Posted 2026-08-23. Salary: USD 24–26 per hour. Experience level: 0-2. No degree required.

Job title

Overnight Hotel Ambassador - Arctic Club Hotel

Company

Oxford Suites & Hotels

Location

Seattle, Washington, United States

Work arrangement

on-site

Employment type

full-time

Category

Hospitality

Salary

USD 24–26 per hour

Experience level

0-2

Degree required

No

Date posted

2026-08-23

Job description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Overnight Hotel Ambassador serves as the primary contact for guests during overnight hours, ensuring a safe, comfortable, and well-managed environment while performing night audit functions, property walks, and light operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate with other departments as needed, and uphold Oxford’s cleanliness and service standards. Attention to detail, problem-solving skills, and the ability to work independently will ensure a smooth transition from one business day to the next while maintaining a welcoming and secure environment for guests.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Service & Night Audit (30%):

Greet and assist all guests in a professional, courteous manner providing expert level recommendations

Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed.

Maintain availability and knowledge to cover all audit duties, covering shifts and all meal and rest breaks as needed including hotel financial transactions, balancing room charges, cash receipts, and credit card postings

Prepare and distribute daily reports to management

Handle guest complaints, requests, and emergencies in accordance with hotel policies.

Exercise strong judgment during periods of low staffing to prioritize guest and property safety.

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Property Walks & Safety (35%):

Conduct regular property walks (interior and exterior) to ensure guest comfort and safety

Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk

Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures

Respond promptly to guest or staff emergencies and follow proper incident reporting protocols

Secure doors, exits, and restricted areas

Maintain knowledge of emergency procedures and assist in evacuations if needed

Operational Support (30%):

Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns

Assist guests with luggage upon arrival and departure of the hotel

Cross training in other departments and shifts supplying for coverage as needed

Perform light tasks to support operations (e.g., stocking supplies, organizing storage areas)

Report maintenance or safety issues to the General Manager or Maintenance team promptly

Provide support for early morning arrivals or departures to ensure smooth transitions between shifts

Other (5%):

Complete a daily activity log with pertinent shift information for co-workers and leadership team

Adhere to attendance policies and maintain regular availability for scheduled shifts

May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES:

Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure

Company Character: Supports company vision and values

Customer Focus: Builds positive and fruitful customer relationships

Detail Orientation: Is accurate and methodical with details and/or numbers

Ethics Integrity Values: Ably builds trust and is widely trusted

Interpersonal Communication: Relates well with people verbally and in written form

Stress Management: Functions well under stress

Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive

PREFERRED EDUCATION & EXPERIENCE:

High School Diploma or GED preferred

Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided

Familiarity with basic computer applications such as Microsoft Office is advantageous

Any previous experience in a front desk, reception, or related role is a plus but not mandatory

JOB REQUIREMENTS

Proof of eligibility to work in the United States

Reliable transportation to and from work

Ability to work a flexible schedule including evening, weekends and holidays

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