IT Service Desk Specialist II - (On-site, US Citizen)

Role summary

IT Service Desk Specialist II - (On-site, US Citizen) is a role at POWERHOUSE INSTITUTE INC in Chicago, Illinois, United States (on-site). Posted 2026-09-04. Experience level: 2-5.

Job title

IT Service Desk Specialist II - (On-site, US Citizen)

Company

POWERHOUSE INSTITUTE INC

Location

Chicago, Illinois, United States

Work arrangement

on-site

Category

Cybersecurity

Experience level

2-5

Date posted

2026-09-04

Job description

Description

NOTE: This opportunity is full-time employment position only (no 1099 or C2C engagements, or third parties or staffing agencies, please). The candidate MUST be a U.S. Citizen, local to the Chicago IL area (Lovell), and available to be on-site full-time.

Daily Responsibilities

Maintain workstation and laptop operational baselines and cybersecurity compliance and provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).

Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.

Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned ticket

Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.

Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.

Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.

Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.

Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.

Other duties as assigned.

Requirements

Must of a U.S. Citizen (no dual status), as mandated by our government client.

Must be able to complete/pass/hold at a minimum a Tier 3 federal security clearance.

This position is full-time on-site (Chicago IL, Lovell).

4+ years of demonstrated experience in the above referenced IAM and security roles/ responsibilities.

Must possess the following professional certifications: IAT II (i.e. Security+ CE, etc.), IAM II (i.e. CASP, CISM, etc.), and CE (associate level).

Excellent analytical skills, attention to detail, and strong problem-solving abilities.

Excellent communication and collaboration skills.

BS/BA degree in Computer Science, Information Systems, Cybersecurity or equivalent experience may be substituted for a 4-year degree.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. $53k.