Live Chat Support Agent
Company: Remote Recruitment
Role summary
Live Chat Support Agent is a full-time role at Remote Recruitment in Gauteng, South Africa (remote). Posted 2026-09-01. Experience level: 0-2. No degree required.
- Job title
- Live Chat Support Agent
- Company
- Remote Recruitment
- Location
- Gauteng, South Africa
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-01
A fantastic remote opportunity is available for a friendly and helpful individual to join a growing team. This role is perfect for those seeking full-time work from home, with no specific degree needed, offering a great entry point into customer support.
Job description
Salary: R23 000 - R25 000 per month
Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.
Role overview
You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
Answer inbound live chats within the agreed response time
Resolve common queries directly using the knowledge base
Raise and track tickets for issues needing another team
Keep accurate notes on every conversation
Spot recurring problems and flag them to the team lead
Maintain a friendly, human tone even at busy times
What you'll need
One or more years in customer service, live chat, call centre or retail support
Fast, accurate typing with clear written English
Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
Patience under volume and a calm approach to frustrated customers
Reliable home internet and a quiet space for UK-hours work
Nice to have
Exposure to e-commerce or subscription support
Experience with multi-chat handling
Familiarity with knowledge-base writing
What's on offer
A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.
Remote Recruitment connects South African talent with UK employers. We reply to every application.