Client Care Coordinator
Company: Spark Learning
Role summary
Client Care Coordinator is a role at Spark Learning in Austin, Texas, United States (on-site). Posted 2026-08-18. Experience level: 0-2. No degree required.
- Job title
- Client Care Coordinator
- Company
- Spark Learning
- Location
- Austin, Texas, United States
- Work arrangement
- on-site
- Category
- Administrative
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-18
You’ll love this opening if you enjoy helping people and want to join a supportive, growing team where your personality matters more than a diploma. It’s an ideal entry-level opportunity to build a career in client relations while working in a friendly, fast-paced educational environment.
Job description
Description
o you enjoy when each day is different? Do you want to make a measurable and direct impact? Do you thrive in both outward and inward facing positions? Then apply today!
This is an in-person position, Monday- Friday, 9am-6pm
Why Spark?
Spark Learning is a locally owned family business – and our tight-knit team reflects that. Since 2012 our play-based approach to intervention has helped us stay true to those values.
Your next opportunity:
The Client & Family Care Coordinator is responsible for ensuring Spark team members and clients have everything they need to make meaningful progress each day! We are looking for someone with excellent interpersonal skills, the ability to multitask in a busy environment, and a dedication to our purpose.
Responsibilities:
Front Office
Answer all incoming calls, greet families/guests upon arrival
Manage team member inquiries between centers (e.g. general questions, assigning prep, addressing maintenance concerns)
Coordinate with families/team for any day-of needs between centers (e.g. calling a parent due to illness; food/diaper requests, etc.)
Maintain supplies at AR in accordance with purchasing guideline
Scheduling
Arrange day-of and pre-planned coverage for sessions, as needed, with minimal disturbance to therapist and client schedules
Oversee and complete the current client coordination assignments for AR
Onboarding | New Client Pursuit
Discuss services with new, inquiring families. Schedule consults/tours
Complete any assigned pre-tour and post-tour follow-ups
Client Care
Maintain and document Pre-Planned Absences for Enfield and AR
Ensure pending authorizations and schedules are loaded into Rethink
Coordinate the signing and sending of client birthday cards
Prepare/send school notes, as needed
Providing support to the Client Coordination Lead as needed
Project support, e.g. data entry/collection, record updates, document requests, etc.
Who you are and what you bring to the table:
Experience in a pediatric or ABA setting preferred
You're detail oriented, and feel comfortable taking initiative on projects
Experience onboarding new families/clients preferred
Enjoys building new and fostering current relationships with families & community members
Excellent communication and interpersonal skills
Enjoys problem solving with others, and thrives in a solution oriented, and collaborative environment
Has minimum of 1 year of experience with insurance verification, billing, and basic knowledge of therapy coding
Has experience with scheduling, and onboarding new clients
What We Offer
Consistent hours and competitive pay for all team members
Simple IRA with 3% matching
Continued training, supervision, and support in your career development
Upward mobility and growth opportunities
Opportunities to get involved with the community, through local events we support and host
Team committed to utilizing the latest research, new techniques, and your ideas
Community that celebrates your success and truly cares for and supports one another
Generous benefits package including health/dental/vision
Up to 4+ weeks of vacation, holiday, and sick time
Retirement benefits for all eligible part-time and full-time team members
Guaranteed 1 hour Lunch break
Spark Learning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.