Customer Activation Manager
Company: talentpluto
Role summary
Customer Activation Manager is a full-time role at talentpluto in New York, New York, United States (remote). Posted 2026-08-04. Experience level: 2-5.
- Job title
- Customer Activation Manager
- Company
- talentpluto
- Location
- New York, New York, United States
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-04
Job description
Location: New York, NY
Work Model: Hybrid
Industry: Payroll & back-office software (FinTech)
Compensation: Competitive base and equity, commensurate with experience
About the Company Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is one of the highest-priority, fastest-growing parts of the business. This is a chance to own a critical post-sale function and directly shape how new customers succeed.
The Opportunity As a Customer Activation Manager, you will own the onboarding, activation, and implementation experience for new customers, making sure each account gets fully set up and live. You will work closely with customers to drive adoption and surface expansion opportunities as accounts grow. This is a commercially minded post-sale role suited to someone who thinks like a seller and wants to drive measurable outcomes, not just manage tickets.
Responsibilities Own customer onboarding, activation, and implementation end to end
Drive product adoption and ensure customers reach value quickly
Identify and tee up expansion opportunities within your accounts
Partner cross-functionally to keep deployments on track and on time
Manage to clear activation and expansion metrics
Requirements Background as an AE or AM (rather than a pure CS/CSM track)
Experience carrying quota and a track record of account expansion
Strong customer-facing and project management skills
Comfortable owning commercial outcomes in a post-sale role
Bonus: FinTech or payroll industry experience