Housing Case Manager I at Day Center

Role summary

Housing Case Manager I at Day Center is a role at LUTHERAN COMMUNITY SERVICES NORTHWEST in Seattle, Washington, United States (on-site). Posted 2026-09-01. Experience level: 2-5.

Job title

Housing Case Manager I at Day Center

Company

LUTHERAN COMMUNITY SERVICES NORTHWEST

Location

Seattle, Washington, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

2-5

Date posted

2026-09-01

Job description

Description

ABOUT THE POSITION: The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ABOUT THE PROGRAM: Compass Day Services includes the Client Services Office (CSO), the Hygiene Center, and the Day Services Center. The Day Center offers comfort and stability to those in need. People can seek refuge, meals, and basic services, as well as connect with housing navigation support, case management, mental health counseling and nursing services. The Hygiene Center offers individuals experiencing homelessness a place to use the restroom, take a hot shower, and do a load of laundry. The CSO provides free mail services for individuals who are housing insecure.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve.

LOCATION: Pioneer Square Neighborhood (Seattle, WA)

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt

SCHEDULE: Monday – Friday 8:30am – 4:30pm; Bi-Weekly staff meetings on Thursday’s at 4PM

MEAL PERIOD: Paid (30-minutes)

SALARY: $29.87 per hour (Level I)

ESSENTIAL DUTIES AND RESPONSIBILITIES

This role may be required to perform any duties as determined by program management to meet program specific needs. Other duties, responsibilities, and activities may change or be assigned at any time with notice.

Engagement & Assessment

Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants. · Engage professionally and compassionately with participants in all settings and environments.

Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.

Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.

Identify barriers and steps necessary to overcome obstacles to successful program participation.

Hoarding and housekeeping support and interventions.

Assess participant histories and resources/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends).

Screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program.

Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.

Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality.

Identify need for interim or bridge housing, link as requested and available.

Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.

Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection).

Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, Veteran support services, employment and/or educational supports for adults and youth (where applicable).

Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs.

In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions.

Work with program management on situation assessment and follow-up. · Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.

May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).

Daily activities are varied, and the day may be interrupted by emergencies or other daily ev