Food and Beverage Service Expert Bar and Lounge - London Marriott Hotel Grosvenor Square
Company: Marriott
Role summary
Food and Beverage Service Expert Bar and Lounge - London Marriott Hotel Grosvenor Square is a full-time role at Marriott in London, England, United Kingdom (on-site). Posted 2026-09-02. Experience level: 0-2. No degree required.
- Job title
- Food and Beverage Service Expert Bar and Lounge - London Marriott Hotel Grosvenor Square
- Company
- Marriott
- Location
- London, England, United Kingdom
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-02
Get ready to dive into the exciting world of hospitality with this fantastic opportunity at the London Marriott Hotel Grosvenor Square! If you love making guests happy and enjoy a dynamic environment, this role is for you. It’s a full-time position with no degree required, offering a great chance to build your career in the food and beverage industry.
Job description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want
to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take
the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables,
communicating with the kitchen, interacting and serving guests, or cleaning work areas and restocking supplies, the F&B
Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following
company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Doing all these things well (and other reasonable job duties as requested) is crucial for
F&B Service Experts – to get it right for our guests and our business each and every time.
Using the unique Luggage Room welcome, serve guests in a friendly manner, take drink/food orders and serve and clear
tables as required. Provide customers and guests with a clean menu and exquisite service appropriate to the 1920s
Mayfair prohibition era theme. Provide service of any beverages in the designated lobby area as per the needs of our
guest. Provide suggestions and knowledge on the cocktails and other items available on the current menu.
SCOPE / BUSINESS CONTEXT
• A Full Time/Part Time position based at the London Marriott Grosvenor Square
• Number of Direct Reports - 0
• Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
• Previous experience working within as a Hostess or similar environment preferred
Skills and Knowledge
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
Education or Certification
• Good level of English essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
▪ To take orders, serve drinks to ensure that guests have a great experience in ‘The Luggage Room’ and “Lobby”.
▪ To assist in serving food as required.
▪ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
▪ To ensure that food and drinks are served in a consistent manner, in line with standard presentation, garnishes etc.
▪ To maintain the highest level of cleanliness, including safety of furniture, fixtures and fittings. To ‘Clean as you go’
▪ To ensure a clean and tidy work area, and to follow the routine bar cleaning schedule.
▪ To ensure that the guests bill is accurate and on the table at all times
▪ Assist other employees to ensure proper coverage and prompt guest service.
▪ Speak to guests and co-workers using clear, appropriate and professional language.
Guest Relations
▪ Address guests' service needs in a professional, positive, and timely manner.
▪ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
▪ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
▪ Thank guests with genuine appreciation and provide a fond farewell.
▪ Actively listen and respond positively to guest questions, concerns, and requests using hotel specific process to resolve issues, delight, and build trust.
▪ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
▪ Assist other employees to ensure proper coverage and prompt guest service.
▪ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
General Food and Beverage Services
▪ Maintain cleanliness of work and guest areas by clearing, practicing clean-as-you-go procedures and collecting and returning food and beverage items to proper area.
▪ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures with periodic deep cleaning as set out by a supervisor or manager.
▪ Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
▪ Set all tables according to type of event, space and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
▪ Inspect the cleanliness and presentation all china, glass, and silver prior to use. Always maintain a high level of cleanliness, including coffee machines, beerline pipes and fridges.
▪ Maintain a high standard of personal appearance and hygiene and meet hotel grooming and uniform standards. Trainers and jeans are not allowed on shift at any time.
▪ Maintain healthy inter-departmental relationships with colleagues and managers.
▪ Be empowered to deal with guest problems, through following the LEARN process, and to seek advice when unsure what to do. Communicate with direct line manager about any issues or situations.
▪ Develop self and others, by responding to and giving feedback to other associates.
▪ Always follow service excellence standards.
▪ Carry out any other duty/function that may be assigned by direct line manager and/ or supervisor.
▪ Ensure that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.