Rooms Divisions Manager - The Park Tower Knightsbridge Luxury Collection Hotel London
Company: Marriott
Role summary
Rooms Divisions Manager - The Park Tower Knightsbridge Luxury Collection Hotel London is a full-time role at Marriott in London, England, United Kingdom (on-site). Posted 2026-10-13. Salary: GBP 56,000 per year. Experience level: 2-5. No degree required.
- Job title
- Rooms Divisions Manager - The Park Tower Knightsbridge Luxury Collection Hotel London
- Company
- Marriott
- Location
- London, England, United Kingdom
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Hospitality
- Salary
- GBP 56,000 per year
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-13
A fantastic opportunity awaits at The Park Tower Knightsbridge, a Luxury Collection Hotel, where you can step into a management role without needing a degree and earn a competitive GBP 56,000 salary. This position offers the chance to lead a team and contribute to exceptional guest experiences in a world-class hotel.
Job description
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Concierge, Butlers and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Concierge, Butlers and Housekeeping).
Works closely with other discipline leaders to ensure guest expectations are delivered
Build a strong rapport with Head Concierge and Engineering dept to ensure all rooms operations functions are run smoothly
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.
Ensure compliance of all financial aspects of the departments by implementing and adhering to processes.
Managing and Monitoring Activities that Affect the Guest Experience
Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with General Manager (GM) & Director of Operations (DOPS).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to