Eastern Oregon - Area Director of Operations

Role summary

Eastern Oregon - Area Director of Operations is a full-time role at Oxford Suites & Hotels in Pendleton, Oregon, United States (on-site). Posted 2026-08-20. Salary: USD 110,000–120,000 per year. Experience level: 2-5.

Job title

Eastern Oregon - Area Director of Operations

Company

Oxford Suites & Hotels

Location

Pendleton, Oregon, United States

Work arrangement

on-site

Employment type

full-time

Category

Hospitality

Salary

USD 110,000–120,000 per year

Experience level

2-5

Date posted

2026-08-20

Job description

Oxford Collection is excited to announce an opportunity for an experienced and dynamic Area Director to lead our Pendleton location while providing operational oversight and support to our properties in Hermiston, Oregon and Yakima, Washington creating an opporunity to earn a p erformanace driven bonus potential exceeding 20% of your annual base pay.

The ideal candidate is a hands-on leader who excels at building strong teams, mentoring hotel leaders, and driving operational excellence. This individual will possess a strong financial acumen, exceptional attention to detail, and a commitment to maintaining brand standards while delivering outstanding guest experiences.

If you are a results-driven hospitality leader who enjoys developing people, improving performance, and creating exceptional guest experiences, we would love to hear from you .

What We Offer:

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

Position Summary: The Area Director provides leadership and direction to the General Managers assigned within their specific area. This position will continue the duties and responsibilities of the General Manager, ensuring the requirements are met for their assigned property.

Essential Duties & Responsibilities: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service always upholding the Oxford Collection of hotels standards and culture.

Management and Administration (30%):

Provide direct operations support to specific hotels

Assists specific hotels to achieve goals and objectives to include operational support, monitoring profitability, guest satisfaction and employee satisfaction

Responsible for directing management in accordance with the policies and practices of the company

Responsibilities include the development and implementation of strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction, and net operating income

Ensures that general managers have clear and concise goals

Provides coaching and mentoring to assigned managers

Audits hotels for compliance through trip checks

Reviews all employee relations issues that are identified by General Manager

Make certain that all company standards and controls are being implemented and followed

Operations (25%):

The Area Director is responsible for the daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards

Oversee the control of operating costs

Communicate with guests and provide exceptional services and ensure resolutions are provided

Communicate and investigates all employee and guest safety and other incidents

Completes monthly and quarterly budget reviews

Reviews invoice details, collections and reconciliations

Audits and corrects any discrepancies within the reservation system

Participates and leads in revenue management process

Facilitates effective communication both upstream and downstream between the property's general manager and hotel staff

Reviews and completes long and short-term goals of the hotel

Manages cost control and expenditures

Regularly inspects property for cleanliness and overall presentation of the hotel

Continuous communication with home office

The Area Director may need to provide coverage for a property if a Task Force Manager is unavailable

Employee Development (20%):

Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development

Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office

Oversees the Safety Program and assists with RTW program

If needed, review the schedule and complete payroll

Customer Relations (20%):

Communicates clearly, effectively and timely with guests in person and through other means of communication

Continuously reviews staff overall training and customer service

Other (5%):

Adhere to attendance policies and maintain regular availability

May Participate in hotel drivers program

Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

Managerial Focus – Spends sufficient time managing, establishes clear expectations, monitors performance and give feedback.

Developing Others – Skilled at formal training or informal coaching and instructing. Promotes and conducts developmental discussions.

Company Character – Establishes positive attitude toward company, organizational direction and employees in general. Supports the company vision and values.

Decision Making – Capably makes decisions and makes decision in a timely manner. Bases decisions on business acumen and intuition.

Strategic Skills – Able to devise, define and outline constructive strategies.

Leadership – Is comfortable taking leadership role.

Change Management – Envisions and advocates positive change. Guides team toward successful implementation of change initiatives.

EDUCATION & EXPERIENCE

High school diploma or equivalent required

Two or four year college degree preferred

At least two years of successful Oxford employment

JOB REQUIREMENTS

Must be a United States citizen or possess a valid work permit

Must have valid drivers license and meet company driving standards

Must have strong computer skills; Microsoft products, RoomKe